CDRinsight is a highly powerful Business Intelligence
application that allows customers to unlock the hidden
values within their
CDRinsight
Highly powerful
CDRlive V4 is an end-to-end ETL, DW and BI system that delivers unparalleled insight across the enterprise with carrier-grade performance.
RapidReport is a subscription-based service, allowing Customers to ‘rent’ a portion of a centrally hosted CDRlive system.
COMPANA is an extensible Competitor Analysis module that operates on top of the market-leading CDRlive system.
Tarifflive is a tool that enables users to compare price plans from different providers and re-rate current offers in easy-to-understand reports.
Everywhere is an advanced analysis and reporting engine, based on the leading MicroStrategy BI platform that offers extensive dashboard functionality.
StarCare is a self-service user-friendly application for smartphone users developed to offer mobile operators and subscribers an effective means of interaction.
Formed in 1998, LGR Telecommunications (LGR) is a specialist ICT solutions provider to the global telecommunications industry.
Its core business is the provision and management of the world’s foremost, end-to-end Data Warehouse (DW) and Business Intelligence (BI) systems at leading international operators.
LGR, as a company, are always accommodating and willing to go the extra mile to achieve their clients’ requirements. They have a “Can Do” attitude that culminates in deadlines being achieved and outputs that both meet requirements and are quick and easy to consume. They respond to any requirement straight away in a professional and interested manner, and very often even go beyond the initial request. We have ongoing work activities with LGR as well as numerous ad-hoc requirements that arise quite frequently given the nature of our dynamic industry.
On behalf of the Vodafone Fiji Team, I would like to say we are very pleased to be working with LGR. As a Data Warehouse and Business Analytics lead I deal with LGR very often and can say they are always ready to help and assist with any queries. LGR has introduced a new BI platform for our reporting needs including onsite training after deployment. Different segments of the company have voiced their positive feedback and enthusiasm about this inclusion. I am looking forward to continue receiving LGR’s support to help Vodafone Fiji achieve their goals.
This innovation is born from the need to offer better service experience for all our customers. As previously mentioned in other forums, I wish to reiterate that customer service has become a key focal point for MTN, hence the effort to introduce applications that will address specific customer issues such as the Mobile Self Care application.
