StarCare is a user-friendly and effective customer self-service application for Smartphone users which was specifically developed to offer Mobile Operators and subscribers an effective means of interaction.
The application allows the users to access information regarding their account, their operator services, the latest promotions, any notifications and also offers a platform to provide feedback to the operator. All information is displayed in a simple, convenient and dynamic manner including location-specific maps.
With the uptake of iPads, all mobile operators have to become part of their subscribers’ lifestyle and introducing StarCare is a great way to do so. The system helps to create a multi-dimensional relationship between the operator and the user, improving the communication and service offered. This tool is also helpful to receive and act upon customer’s feedback as well as to measure promotion success and get an insight to the customers’ preferences.
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